Wahoo is changing the way the world works out - and having a blast doing it! We’re looking for smart, exceptional people who can execute in a fast-paced environment to join the Wahooligan team. Think you're a good fit? Send your resume and a cover letter letting us know why you're excited about Wahoo. There’s never been a time as good as now to join our growing team.

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Company Description

With offices in Atlanta, Brisbane, London and Tokyo, Wahoo has created a full ecosystem of sensors and devices for runners, cyclists, and general fitness enthusiasts. Wahoo’s award-winning line of products include the KICKR family of smart trainers and accessories, the ELEMNT family of bike computers and the TICKR family of heart rate monitors. Founded in 2010, our products are sold globally and we have won multiple innovation awards, including ones from the Consumer Electronics Show and Eurobike. We need creative, passionate, self-starters who thrive in a casual, free-flowing environment to help fuel our growth.

Wahoo People

Wahooligans are on a constant search for an edge and look to technology to help them find it. While they compete to win, every Wahooligan knows it’s never about the finish line. It’s about the workout waiting on just the other side. A workout that needs a goal. A goal that needs a plan. And a plan that needs to be tracked, analyzed and shared using tools created by people who get what makes them “Wahoo!”

Wahoo team members are good at what we do because we’re passionate about it. We’re looking for folks who have a variety of outside interests and who are as passionate about what they do for work and for fun. You don’t have to be an Olympic athlete or rocket scientist to work at Wahoo, but you should do what you love and love what you do.

Wahoo Team members are self-starting, self-motivated, initiative-taking, and make-it-happen kind of people. We’re a small company, so we need people who can figure things out on their own, know when to ask for help, and can drive things forward quickly and efficiently. An ownership mindset is a must - don’t expect for someone to do your job for you. We think that excuses kinda suck - so don’t try to blame our dog, Birdie, when your homework isn’t done.

We’re nice people. And a lot of what we do is based on building great relationships. The relationships with our customers, with our App partners, with our manufacturers, and- most importantly- with each other are critically important to our business. We want to work with folks who have a friendly, positive attitude and a fantastic ability to play well with others. We want people who build friendships, not networks.

At Wahoo, our culture is an important part of who we are and what we do. If you think this description fits you, we would love to meet you. Please throw your name in the ring and we will do our best to get back to you soon!

Senior Industrial Designer

Wahoo is seeking a senior industrial designer with a minimum of 5 years of experience in hard goods or durable product design. We’d like you to join our team of product managers, engineers & UX/UI professionals to create what’s next in the fitness technology world. Our preferred candidate will have a varied background with multiple product successes that have gone into production. They should have a thorough understanding of the product development process and an interest in working on cycling, running & triathlon equipment & wearables. This position is based on our Atlanta Corporate office.

    Responsibilities

  • Design research and detailed knowledge of industry trends
  • Innovative thinking and ideation along with the ability to communicate these ideas through sketching, 2D rendering, 3D modeling and in writing
  • Design, develop & manage CMF (Color, Materials, Finish) for new products from concept through production, evaluate samples and understand the manufacturing implications/constraints.
  • Participate in brainstorming sessions, design reviews and weekly project team meetings
  • Work collaboratively with mechanical & electrical engineering teams to ensure product manufacturability and integrity
  • Work independently with external design & engineering resources to ensure design intent & project success
  • Regular communications with overseas factories
  • Possible overseas travel to work with our suppliers and factories
  • Work with the engineering team to complete product specs and BOM’s
  • Prototyping and bread-boarding ideas as they pertain to the development process
  • Coordinate with project management in order to hit deadlines and ensure information is communicated in a timely fashion both internally and externally

    Requirements

  • College degree or equivalent required.
  • Strong written and oral communication skills.
  • Ability to work independently, as well as within a coordinated team environment
  • Sensitivity to form, proportion and detail
  • Experience with ergonomics, human factors & user interface
  • Ability to recommend and document colors, finishes, materials and textures
  • Strong conceptual sketching skills
  • Physical modeling & mock-up skills
  • 3D surfacing, modeling & rendering skills
  • Computer knowledge of Powerpoint, and Adobe Creative Suite.
  • Ability to perform and prioritize multiple tasks and remain organized

    A strong portfolio is a must for this position

  • Send at least 5 examples of your best work in PDF format along with your current resume. If you have a link to an online portfolio, please send that as well. Portfolio samples should include development work [research, analysis, sketches, models, renders, etc.], CAD and examples of finished products that made it to production.

Software Dev Manager Bike Computers and Wearables

We are looking for people with proven track records of shipping complex programs under demanding timelines. This role is a hands-on position that develops firmware and mobile applications with a high performing team working on Wahoo’s cutting-edge connected-device products. This candidate will lead the technical roadmaps and designs as well as managing the people and process scale the group and ensure fast high quality product delivery. The position will be located in either Brisbane Australia or Atlanta GA. Competitive compensation package provided.

    Responsibilities

  • Lead the Software Engineering Teams that develop Wahoo’s Bike Computers and Devices
  • Build the Software Team and leadership to scale the organization
  • Work with a top notch cross functional leadership team to develop product requirements, definition, design, and high quality products that improve over time
  • Lead the Team in developing the technical roadmaps across Groups that improve our efficiency and ability to move fast
  • Work with Technical and Group Leaders to ensure we have a consistent Scrum/Agile process that allows us to be predictive and hit dates reliably
  • Works across groups and partners with business leadership with solid communication skills
  • Provide the team career paths and hands on mentoring
  • Proven track record to deliver multiple products in parallel

    Requirements

  • BS or equivalent experience in software/computer science
  • Proficiency with electronics measuring equipment such as Digital Multimeters and Oscilloscopes a plus
  • Extensive embedded C experience
  • Knowledge of basic electronics theory/concepts
  • Extensive Object Oriented experience eg. one or more of the following languages: Java, C#, Objective C, C++, Python, PHP
  • Familiar with the basics of iOS and/or Android development a plus
  • Experience with Git for source control
  • Experience with Jira/Confluence/Scrum
  • Team player that works effectively with a cross functional team including Project Management, Sales, and Manufacturing to achieve product goals
  • Experience in Agile/Scrum software development methodology
  • Entrepreneurial spirit and passion for sports and fitness technology

Software Engineer (Android)

We are looking to expand our team with an Android software engineer.

Wahoo Fitness develops amazing fitness products that include both the hardware and software. Our products range from fitness monitors (e.g. our TICKR heart rate and motion analytic senor) to world-class training devices like the KICKR bike trainer. We use Bluetooth Low Energy, iOS, Android and the latest in server-side technology to create innovative hardware and software. We work with Apple, Strava, TrainingPeaks and others to help shape the industry.

The Software Engineer in Test is based at Wahoo Fitness’ headquarters in Atlanta. Competitive compensation package (including healthcare) based on experience.

    Responsibilities

  • Work as part of a distributed software development team to develop and maintain the Android/Java codebase, including but not limited to: the Wahoo Fitness Workout Tracker App and Wahoo Utility App.Develop software inline with our existing software architecture and coding guidelines
    • Implement new features and modules inline with our project and release milestones
    • Implement support for new Wahoo sensors as they become available.
  • Liaise with other members of the team through virtual and physical meetings.
  • Liaise with customers over email/online forums to extract technical information, and trace issues.
  • Share development/team organiation work when other members are absent.

    Requirements

  • 3 years commercial software development
  • Degree in Engineering/Computer Science
  • Proven Android development experience (commercial experience or published apps to the Google Play Store)
  • Confidence developing with Android Studio
  • Strong understanding of version control concepts with a particular focus on GIT
  • Strong understanding of scripting languages with a particular focus on bash
  • An understanding of C and C++ programming and integration of these languages with Android using JNI is highly regarded, but not essential
  • Familiarity with iOS app development and firmware development is highly regarded, but not essential
  • Excellent attention to detail with a focus on great UX
  • Experience with Bluetooth Smart (Low Energy) or ANT+ technologies is highly regarded, but not essential
  • Excellent verbal and written communication skills
  • Excellent prioritization and time management skills
  • Passion for sport/fitness and technology

Software Engineer in Test

The Software Engineer in Test will help shape the future of test and automation on Wahoo's product. This role would be to build automated testing into our CI platform and foster development of high performing APIs to help us ensure excellent product quality.

Wahoo Fitness develops amazing fitness products that include both the hardware and software. Our products range from fitness monitors (e.g. our TICKR heart rate and motion analytic senor) to world-class training devices like the KICKR bike trainer. We use Bluetooth Low Energy, iOS, Android and the latest in server-side technology to create innovative hardware and software. We work with Apple, Strava, TrainingPeaks and others to help shape the industry.

The Software Engineer in Test is based at Wahoo Fitness’ headquarters in Atlanta. Competitive compensation package (including healthcare) based on experience.

    Responsibilities

  • Work in a small, dynamic team to develop and test our software, including the Wahoo Fitness app, Wahoo API and ELEMNT Companion app.
  • Define test framework requirements and develop modules to automate feature test cases
  • Develop automated test cases to reduce manual test execution time
  • Execute and monitor results of automated suites within our CI infrastructure
  • Ensure that all testing is completed in-line with the Agile development cycles

    Requirements

  • Bachelor's in Computer Science, Computer Engineering or equivalent
  • Proficient in Python, Java, Ruby or equivalent language
  • 2+ years of total experience in API Testing & Test Automation
  • Passionate about quality and software testing
  • Experience using automation tools like Junit, pytest, mocha, appium and webdriver
  • Complete comfort working with Atlassian toolset
  • Experience with CI/CD setups and maintenance
  • Bluetooth Smart (Low Energy), ANT+ experience a plus

Test Engineer

The Test Engineer will help shape the future of Wahoo's product. This role would be to develop and execute exploratory and functional tests to help us ensure excellent product quality.

Wahoo Fitness develops amazing fitness products that include both the hardware and software. Our products range from fitness monitors (e.g. our TICKR heart rate and motion analytic sensor) to world-class training devices like the KICKR bike trainer. We use Bluetooth Low Energy, iOS, Android and the latest in server-side technology to create innovative hardware and software. We work with Apple, Strava, TrainingPeaks and others to help shape the industry.

    Responsibilities

  • Work in a small, dynamic team to develop and test our software, including the Wahoo Fitness app, Wahoo API and ELEMNT Companion app.
  • Collaborate with team members to plan stories and develop acceptance criteria
  • Manually test new features and identify and track bugs
  • Nurture stories through development and testing until they're done
  • Participate in team activities such as planning and retrospectives

    Requirements

  • Bachelor's in Computer Science, Computer Engineering or equivalent
  • 1+ years of total experience in Software Testing
  • Experience working in an Agile/SCRUM environment
  • Passionate about quality and commitment to fostering team success
  • Complete comfort working with Atlassian toolset
  • Bluetooth Smart (Low Energy), ANT+ experience a plus

Marketing and Dealer Support Coordinator ‐ Japan

This position will be Wahoo Japan’s Marketing and Dealer Support Coordinator in Japan. As Wahoo Japan’s M&D Manager, your key priorities will be supporting our Japan network of dealers with product and sales support and training and education (both of product and brand). In addition, you will develop and execute grassroots marketing initiatives and build key partnerships with our social media outlets, ambassadors (pro cycling, athletes, influencers, Youtube and FB). Working with 3rd pty PR and social media firms will also be a requirement.

This role covers several business areas and as a guideline, we recommend time to be dedicated to each area of responsibility as follows:

Product and Sales Support (50%)

This position will work closely with Wahoo Japan’s 3rd party distributor and Country Manager to support the existing network of Japan dealers to accelerate sales growth and Wahoo brand awareness.

    Responsibilities and Duties

  • Product launch and execution planning with our distributor and key sales channels. This includes working to supply key marketing assets, proper text/specs descriptions, timing and setup guidance etc.
  • Online Channel support ‐ support translation and contextual accuracy needs for Wahoofitness.co.jp website, and product pages for Amazon Japan, Wiggle Japan and any other online site authorized to sell Wahoo product in Japan.
  • Physical Store Channel Support ‐ Manage Wahoo Point of Sale execution and upkeep for trainers, computers and accessories
  • Dealer Training & Sales Support‐ actively train Wahoo’s Japanese dealer network on all Wahoo products. Special efforts should be made to support our most valuable and influential dealers. This will require in‐store training sessions.

Marketing (50%)

    Responsibilities and Duties

  • Be a Wahoo brand ambassador through dealer event management and general brand advocate throughout the wider Japan cycling and triathlon community
  • Grassroots Activation ‐ Tour of Wahooligan featuring Wahoo Bike computer rides, and KICKR Tour events, organized with bike shops and software partners, such as ZWIFT.
  • Seek out, prioritize and develop new relationships with new amateur and professional teams & athletes in the cycling and triathlon space to raise the profile of Wahoo’s product portfolio.
  • In conjunction with our Japanese distributor and Wahoo’s Japan Country Manager, this role will organize and support expo/trade show/race initiatives in Japan
  • Assist the Japan Country Manager with management and execution of key influencer and media relationships

    Qualifications

  • Education level ‐ college graduate
  • Experience ‐ cycling, marketing, fitness, sports related fields
  • Specific skills ‐ Native Japanese and conversational English. Computer skills (MS Office, Google Suite)
  • Personal characteristics ‐ extremely strong personal skills, excellent with customers, organized, self starter, strong entrepreneurial spirit
  • Familiar with the road cycling scene in Japan and feels extremely comfortable in the bike shop setting
  • Certifications ‐ TOEIC, +650
  • License ‐ some driving required
  • Physical abilities ‐ can lift 25 kg comfortably, active road cyclist

Operations Business Analyst

The Operations Analyst will be responsible for but not limited to: data mining, process mapping and analysis to understand and illustrate best practices in Sales Support and Inventory Management. Goals include Implementation of new B2B Sales portal, launch of new Material planning tool, ongoing review of shipping and warehousing costs and project management of Operations based special projects.

The successful individual will need to partner with several cross functional teams (Logistics, IT, Sales & Operations) to assist, influence and recommend solutions that identify root cause analysis and improve process development.

    Responsibilities and Duties

  • Act as front line project management and launch support for key new systems and technologies (Sales Operations and Demand Planning Tools)
  • Provide analytical and system support for the development, implementation, and management of strategies and policies.
  • Utilize historical sales combined with trending data to generate supply plans and forecast product flow.
  • Execute Purchase Orders based on supply plan / flowing requirements.
  • Work to provide smooth flow of goods into multiple distribution centers.
  • Assist in development of business tools and processes to capture and monitor metrics for supply chain and sales operations processes.
  • Regularly analyzes supply chain data to ensure key performance indicators are met; in addition to making recommendations for process improvement.
  • Partner with various business stakeholders in Logistics, DC Operations, IT and Sales and various internal organizations to drive efficiency with technology
  • Conduct analysis using various internal software applications that lead to optimal suggestions for supply chain network system enhancements.
  • Coordinate and implement warehouse, and supply chain best practices.
  • Own all project management activities required in the successful implementation of new Operations initiatives.

    Basic Qualifications

  • Bachelor's degree (Supply Chain, Logistics, Business, Industrial Engineering, Information Systems)
  • 1-3 yrs in related work experience. Retail preference, but not mandatory.
  • Strong problem solving skills, proven ability to identify and resolve problems.
  • Possess and affinity for data, and resourcefulness in obtaining data when clean and or complete information is not available.
  • Possess strong written and verbal cross-functional communication skills.
  • Strong proficiency in Microsoft Office Suite of products. Experience with Netsuite is a plus.

Social Media Specialist

The Social Media Specialist plays a key role on Wahoo’s social media and digital team as the leader responsible for seamlessly managing and executing successful social media content and organic campaigns across owned and external social channels. This position is based in our Atlanta corporate offices.

Requirements

  • A creative mindset that’s always churning with actionable ideas that help enhance Wahoo’s social media presence and achieve our brand and business growth goals.
  • A constant finger on the digital pulse and an eye on the social landscape to discover what’s new, what competitors are doing, and what innovations are around the corner.
  • Excellent project management skills, detailed-oriented and highly organized with the ability to manage multiple project deadlines simultaneously and efficiently.
  • Ability to build strong relationships with internal stakeholders, including Email, Website and Merchandising teams, in order to exceed our social media objectives.
  • Assist in the mentoring and development of International team members.
  • Responsibilities

      Social Campaigns, Content & Influencer Programs

    • Partner with the Digital Marketing Director and Community Manager, to elevate organic social media and digital strategies, and lead execution of annual and seasonal social media programs and campaigns.
    • Oversee day-to-day management of Wahoo’s social channels, partnering with internal creative teams to build out monthly content calendars, defining cadence and overall strategy on Instagram, Twitter, Facebook, YouTube, Strava and others as needed.
    • Consider and pitch different content strategies and topics for a variety of audience segments. For instance, what type of content can introduce Wahoo to consumers who don’t know us, vs. what type of content can keep current customers engaged and drive up our LTV?
    • Share learnings with the Digital Marketing Director and the Community Manager so that wins seen via organic social can be tested out across other channels.
    • Manage our digital influencer campaigns and content contributors to assure there is a steady cadence of high-quality, brand-right content for our social channels.
    • Help to manage our Brand Ambassador social media presence and contributor program.
    • Foresee gaps in content flow and proactively propose ideas for engaging the contributor network and internal resources.
    • Help to oversee social media analysis and metrics with internal and external partners.

      Social Calendar & Content Publishing

    • Lead internal team, partners and contributors to manage the social content calendar with accurate and up-to-date information that aligns with the seasonal marketing calendar and messaging.
    • Oversee scheduling and posting of all content in sync with the calendar and according to channel goals and best practices for high engagement; check to assure it goes out as planned, including weekends, while nimbly adjusting to unknowns and scheduling changes.
    • Work with leadership, agency teams and internal partners to assure content requirements are clear; manage delivery of assets needed to execute content programs, assure they’re delivered on schedule, and oversee approvals in advance of publication.

      Community Engagement

    • Work with Community Manager to ensure there is consistent, high-quality, brand-right engagement across all owned and external social channels.
    • Experience utilizing social listening tools to measure brand sentiment, combined with the ability to come up with sound objectives in order to improve sentiment; need to be able to measure and report back on any growth.
    • Successfully oversee the partnership with our Customer Service team to keep them in-the-know on social campaigns and arm them to address questions or issues that arise.

      Skills & Experience

    • Degree (marketing or communications preferred) and 5+ years of experience in a related field.
    • A passion for social media (content creation and engagement) that manifests in a drive to remain active in multiple social networks and consume the latest, greatest technology, social network or app to help enhance your digital world
    • A strong interest in fitness, wellness and sports
    • Examples of work demonstrating the ability to create fun, high-quality, engaging social media content and campaigns
    • Excellent written and verbal communication skills; strong editing skills with attention to detail
    • Effective leadership and project management skills
    • Creative thinker with an innate visual aesthetic
    • A marketing mindset with the ability to articulate how an idea comes to life and reaches its intended audience
    • Proficient in determining the best metrics to report back on, in order to show the effectiveness and overall growth of our social media platforms and engagement rates
    • Hands-on knowledge of digital media tools, digital photography, basic Photoshop/photo editing skills, knowledge of apps commonly used for creating social content; basic video creation/editing skills are a bonus
    • Experience using a variety of popular social media platforms: Facebook, Twitter, Instagram, Pinterest, YouTube, Tumblr, etc.
    • Proficient with Microsoft Excel, Word, PowerPoint, Outlook and project management tools; adept at learning new tools and technologies
    • Thrives on working in a collaborative, dynamic, fast-paced work environment, but is also a self-starter who can work autonomously without constant direction
    • Strong attention to detail and accuracy
    • Ability to proactively identify issues and areas of opportunity

    Customer Service Coordinator - Atlanta

    Customer Service Coordinator will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns. This position has openings based in Atlanta, GA.

      Technical Responsibilities

    • Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Use a variety of systems to respond to customer requests and resolve issues
    • Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
    • Test returns to collect and analyze customer feedback/issues.
    • Create database of product issues for ongoing analysis and partner with developers to resolve issues
    • Contributes to team effort by accomplishing measurable results

      Service Responsibilities

    • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
    • Use our customer service management system, [Zendesk], to log and manage customer service interactions
    • Coordinate shipments of defective products to manufacturers for testing and/or credit
    • Manage in-house spare / refurbished parts inventory
    • Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, cancelled)

      Requirements

    • Qualified candidates for this role will possess a minimum of 1-3 years demonstrated experience performing a customer service role.
    • Prior experience working in a customer service role for a technology company dealing with connective devices preferred.
    • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
    • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
    • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
    • Ability to handle all customers patiently and with kindness
    • Excellent written and verbal communication skills plus practiced listening skills
    • Detail oriented with strong organizational ability to handle multiple events simultaneously
    • Strong ability to problem solve and prioritize
    • Has “thick skin” and is able to handle complaints and unpleasant customers
    • Strong bias for action and demonstrated desire for ownership
    • Excellent time management and follow-up skills
    • Foreign language a plus
    • Enjoys cycling (or running) is a plus
    • Entrepreneurial spirit and passion for sport/fitness and technology
    • Willingness to work flexible schedule to include early evenings and weekends.
    • Ideal candidate is self-motivated and additionally works well in a team environment

    Customer Service Coordinator - JP

    Customer Service Coordinator will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns. This position is based in Japan.

      Technical Responsibilities

    • Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Use a variety of systems to respond to customer requests and resolve issues
    • Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
    • Test returns to collect and analyze customer feedback/issues.
    • Create database of product issues for ongoing analysis and partner with developers to resolve issues
    • Contributes to team effort by accomplishing measurable results

      Service Responsibilities

    • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
    • Use our customer service management system, [Zendesk], to log and manage customer service interactions
    • Coordinate shipments of defective products to manufacturers for testing and/or credit
    • Manage in-house spare / refurbished parts inventory
    • Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, cancelled)

      Requirements

    • Qualified candidates for this role will possess a minimum of 1-3 years demonstrated experience performing a customer service role.
    • Prior experience working in a customer service role for a technology company dealing with connective devices preferred.
    • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
    • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
    • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
    • Ability to handle all customers patiently and with kindness
    • Excellent written and verbal communication skills plus practiced listening skills
    • Detail oriented with strong organizational ability to handle multiple events simultaneously
    • Strong ability to problem solve and prioritize
    • Has “thick skin” and is able to handle complaints and unpleasant customers
    • Strong bias for action and demonstrated desire for ownership
    • Excellent time management and follow-up skills
    • Foreign language a plus
    • Enjoys cycling (or running) is a plus
    • Entrepreneurial spirit and passion for sport/fitness and technology
    • Willingness to work flexible schedule to include early evenings and weekends.
    • Ideal candidate is self-motivated and additionally works well in a team environment

    Customer Service Coordinator - UK

    Customer Service Coordinator will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns. This position is based in London, England.

      Technical Responsibilities

    • Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Use a variety of systems to respond to customer requests and resolve issues
    • Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
    • Test returns to collect and analyze customer feedback/issues.
    • Create database of product issues for ongoing analysis and partner with developers to resolve issues
    • Contributes to team effort by accomplishing measurable results

      Service Responsibilities

    • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
    • Use our customer service management system, [Zendesk], to log and manage customer service interactions
    • Coordinate shipments of defective products to manufacturers for testing and/or credit
    • Manage in-house spare / refurbished parts inventory
    • Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, cancelled)

      Requirements

    • Qualified candidates for this role will possess a minimum of 1-3 years demonstrated experience performing a customer service role.
    • Prior experience working in a customer service role for a technology company dealing with connective devices preferred.
    • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
    • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
    • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
    • Ability to handle all customers patiently and with kindness
    • Excellent written and verbal communication skills plus practiced listening skills
    • Detail oriented with strong organizational ability to handle multiple events simultaneously
    • Strong ability to problem solve and prioritize
    • Has “thick skin” and is able to handle complaints and unpleasant customers
    • Strong bias for action and demonstrated desire for ownership
    • Excellent time management and follow-up skills
    • Foreign language a plus
    • Enjoys cycling (or running) is a plus
    • Entrepreneurial spirit and passion for sport/fitness and technology
    • Willingness to work flexible schedule to include early evenings and weekends.
    • Ideal candidate is self-motivated and additionally works well in a team environment

    Technical Support Specialist

    Technical Support Specialist will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns.

      Responsibilities

    • Determines the root cause of customer product return, and repairs problem by determining the best approach to resolve
    • Communicate with the customer service rep to explain the best solution to solve the problem to ensure the customer is informed of resolution options
    • Refurbish returned products in a timely manner according to specific specifications
    • Use a variety of systems to respond to customer requests and resolve issues
    • Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
    • Test returns to collect and analyze customer feedback/issues.
    • Provide feedback of product issues for ongoing analysis and partner with developers to resolve issues
    • Use our customer service management system (Zendesk) to log and manage customer service interactions
    • Coordinate shipments of defective products to manufacturers for testing and/or credit
    • Manage (own) in-house spare / refurbished parts inventory
    • Communicate with customer to keep them updated throughout the resolution process the status of product (received, tested, replaced cancelled).

      Requirements

    • Qualified candidates for this role will possess demonstrated experience of 1-3 years performing bicycle repairs or similar role
    • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
    • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
    • Exceptional Technical Support Skills; pleasant, patient, and friendly attitude; plays well with others
    • Contributes to team effort where all agents work collaboratively
    • Ability to handle all customers patiently and with kindness
    • Excellent written and verbal communication skills plus practiced listening skills
    • Detail oriented with strong organizational ability to handle multiple events simultaneously
    • Strong ability to problem solve and prioritize
    • Excellent time management and follow-up skills
    • Has “thick skin” and can handle complaints and unpleasant customers
    • Strong bias for action and demonstrated desire for ownership
    • Passion for cycling and or running is encouraged
    • Entrepreneurial spirit and passion for sport/fitness and technology
    • Willingness to work extra hours to meet deadlines (includes early evenings and weekends)

    Warranty Specialist - Atlanta

      Description

    • Prepares shipments for postal or commercial carriers; determines most economical and efficient shipping method; selects appropriate shipping container; packs items to ensure safe delivery.
    • Prepares bills of lading; checks items to be shipped against work orders to confirm that quantities, destination, and routing are correct.
    • Communicates with consumer when items will arrive and provide tracking information.
    • Receives and unloads incoming materials and compares information on packing slip with purchase order to verify accuracy of shipment;
    • Process return shipments from customers, retail stores, and distributors.
    • Unpack Sort, count, logs inventory which is shipped or received.

      Key Requirements

    • Qualified candidates for this role will possess demonstrated experience of 1-3 years performing shipping and receiving, or similar role
    • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
    • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
    • Exceptional Technical Support Skills; pleasant, patient, and friendly attitude; plays well with others
    • Contributes to team effort where all agents work collaboratively
    • Ability to handle all customers patiently and with kindness
    • Excellent written and verbal communication skills plus practiced listening skills
    • Detail oriented with strong organizational ability to handle multiple events simultaneously
    • Strong ability to problem solve and prioritize
    • Excellent time management and follow-up skills
    • Has “thick skin” and can handle complaints and unpleasant customers
    • Strong bias for action and demonstrated desire for ownership
    • Passion for cycling and or running is encouraged
    • Entrepreneurial spirit and passion for sport/fitness and technology
    • Willingness to work flexible schedule to include early evenings and weekends.

    Warranty Specialist - UK

    Technical Support Specialist will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns.

      Description

    • Prepares shipments for postal or commercial carriers; determines most economical and efficient shipping method; selects appropriate shipping container; packs items to ensure safe delivery.
    • Prepares bills of lading; checks items to be shipped against work orders to confirm that quantities, destination, and routing are correct.
    • Communicates with consumer when items will arrive and provide tracking information.
    • Receives and unloads incoming materials and compares information on packing slip with purchase order to verify accuracy of shipment;
    • Process return shipments from customers, retail stores, and distributors.
    • Unpack Sort, count, logs inventory which is shipped or received.

      Key Requirements

    • Qualified candidates for this role will possess demonstrated experience of 1-3 years performing shipping and receiving, or similar role
    • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
    • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
    • Exceptional Technical Support Skills; pleasant, patient, and friendly attitude; plays well with others
    • Contributes to team effort where all agents work collaboratively
    • Ability to handle all customers patiently and with kindness
    • Excellent written and verbal communication skills plus practiced listening skills
    • Detail oriented with strong organizational ability to handle multiple events simultaneously
    • Strong ability to problem solve and prioritize
    • Excellent time management and follow-up skills
    • Has “thick skin” and can handle complaints and unpleasant customers
    • Strong bias for action and demonstrated desire for ownership
    • Passion for cycling and or running is encouraged
    • Entrepreneurial spirit and passion for sport/fitness and technology
    • Willingness to work flexible schedule to include early evenings and weekends.