Work at Wahoo

Executive Assistant & HR Office Coordinator

At Wahoo, we are looking for a dynamic, highly organized, and proactive Executive Assistant & HR Office Coordinator to be the driving force behind our executive operations and office culture. This hybrid role is essential to ensure our senior leadership team operates efficiently while also supporting a thriving, people-first workplace environment. If you are a tech-savvy multitasker with a passion for people and precision, this is your opportunity to make a meaningful impact.

Key Responsibilities

• Executive Support
• Serve as the primary point of contact between senior executives and internal/external stakeholders.
• Manage complex calendars, schedule meetings, and coordinate logistics with precision.
• Arrange domestic and international travel, accommodations, and detailed itineraries.
• Track and submit expense reports and ensure timely reimbursements.
• If / as needed, support preparation and format high-quality presentations, reports, and communications.

HR & Office Coordination

• Support day-to-day HR operations, including onboarding logistics, employee communications, and event coordination.
• Maintain office efficiency by managing supplies, equipment, and vendor relationships.
• Develop and implement office procedures to enhance productivity and communication.
• Act as a culture ambassador by helping plan team-building activities and employee engagement initiatives.

Qualifications

• Proven experience as an Executive Assistant, Office Manager, or similar administrative role.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and familiarity with digital tools (e-calendars, video conferencing, travel/expense platforms).
• Exceptional organizational and time-management skills with the ability to prioritize effectively.
• Strong written and verbal communication skills with a keen eye for detail.
• High level of discretion, professionalism, and confidentiality.
• A proactive mindset, positive attitude, and—most importantly—a certified sense of humor.

Why Join Wahoo?

• Be part of a collaborative, innovative, and mission-driven team.
• Work in a fast-paced environment where your contributions are valued and visible.
• Enjoy a supportive culture that encourages growth, creativity, and fun.

Product Manager - App Ecosystem

The product manager will work with the software services and special projects team as needed. They will own their product features from start to finish by crafting PRDs that clearly define the technical requirements, supporting the execution by attending stand-ups, representing their product in launch management, and communicating with key stakeholders. The PM of Ecosystem will be responsible for defining and owning Wahoo App ecosystem work, including functionality in support of hardware, onboarding experience, account settings, and any bugs related to the hardware-software experience. This PM will be the voice of the hardware within the Wahoo App. This includes supporting and expanding on the already existing functionality below:

• Wahoo App Account Creation & Login
• Hardware Onboarding
• Device Connection
• Account Settings
• App Navigation
• Hardware Settings
• Notifications

Roles & Responsibilities

• Craft and create excellent PRDs that clearly define the feature being built, the purpose of the feature, and all the requirements.
• Craft PRFAQs that clearly express the value of the feature being built, who it is for, and why our athletes should care about it; work with marketing to ensure their understanding of the product.
• Create detailed feature sheets that the customer experiences team can use to create support articles.
• Hold feature kickoff meetings ahead of work to start and lead discussion on execution with engineering and design.
• Work closely with design to build out the feature — including collaboration on UX research and providing UI feedback.
• Analyze results of your feature release with a clear understanding of how, if, and why the feature was successful.
• Champion each feature with a can-do attitude and be the owner of decisions around your product as challenges and questions arise.
• Communicate clearly with the Director of Product Management and provide informed recommendations based on learnings from your product focus.
• Work with engineering leads and QA to prioritize bugs related to your product focus.

Qualifications

• 1–3 years of Product Management experience, ideally with a mobile app ecosystem.
• Experience working cross-functionally with engineering, design, QA, and marketing to deliver end-to-end products.
• Excellent communication skills and ability to clearly advocate product decisions to technical stakeholders.
• Passion for fitness, endurance sports, or cycling.
• Experience working with hardware and software products.
• Proven ability to translate complex technical concepts into clear, actionable requirements.
• Detail-oriented and organized, with the ability to manage multiple workstreams simultaneously.

What we are looking for

• Someone who sees problems before they’re tickets and brings clarity where others see chaos.
• Someone who cares deeply about the end-to-end experience — from pairing a device to celebrating a workout.
• Someone who communicates clearly and confidently across disciplines, from engineers to designers to leadership.
• Someone who is comfortable working hands-on: writing PRDs, attending stand-ups, testing builds, and validating features in the wild.

Product Manager - Athlete Journey

The product manager will work with the software services and special projects team as needed. They will own their product features from start to finish by crafting PRDs that clearly define the technical requirements, supporting the execution by attending stand-ups, representing their product in launch management, and communicating with key stakeholders. The PM of Plan & Perform will be responsible for defining and owning features inside the Wahoo App and SYSTM app that support our athlete journey: from planning your activity, performing it, analyzing your results, and recovering to help work towards our mission of helping our athletes improve.

This includes supporting and expanding on the already existing features below:

• Wahoo App Workout Player
• SYSTM Workout Player
• Calendar
• Training Plans
• Workout Recommendations
• Workout Library
• Activity Details
• Wahoo Metrics
• 4DP Athlete Profile
• 4DP Fitness Assessments

Roles & Responsibilities

• Craft and create excellent PRDs that clearly define the feature being built, the purpose of the feature, and all the requirements.
• Craft PRFAQs that clearly express the value of the feature being built, who it is for, and why our athletes should care about it; work with marketing to ensure their understanding of the product.
• Create detailed feature sheets and points of launch that the customer experiences team can use to create support articles.
• Hold feature kickoff meetings ahead of work to start and lead discussion on execution with engineering and design.
• Work closely with design to build out the feature — including collaboration on UX research and providing UI feedback.
• Analyze results of your feature release with a clear understanding of how, if, and why the feature was successful.
• Champion each feature with a can-do attitude and be the owner of decisions around your product as challenges and questions arise.
• Communicate clearly with the Director of Product Management and provide informed recommendations based on learnings from your product focus.
• Work with engineering leads and QA to prioritize bugs related to your product focus.

Qualifications

• 1–3 years of Product Management experience, ideally with a mobile app ecosystem.
• Experience working cross-functionally with engineering, design, QA, and marketing to deliver end-to-end products.
• Experience in the health, fitness, and wellness space.
• Passion for fitness, endurance sports, or cycling.
• A deep understanding of athletes and their needs.
• Excellent communication skills and ability to clearly advocate product decisions to technical stakeholders.
• Detail-oriented and organized, with the ability to manage multiple workstreams simultaneously.

What we are looking for

• Someone who sees problems before they’re tickets and brings clarity where others see chaos.
• Someone who cares deeply about the end-to-end experience — from pairing a device to celebrating a workout.
• Someone who communicates clearly and confidently across disciplines, from engineers to designers to leadership.
• Someone who is comfortable working hands-on: writing PRDs, attending stand-ups, testing builds, and validating features in the wild.

UX Designer (Mid to Senior)

Weʼre looking for a Senior UX Designer with strong research, UX, and visual skills to shape the next generation of Wahooʼs digital experience. Youʼll collaborate with designers, engineers, and product managers to create intuitive, user-centered solutions that elevate the athlete experience.

Responsibilities

• Design highly engaging user interfaces for our consumer-facing mobile application.
• Apply strong visual design expertise to craft simple, intuitive, and aesthetically refined interfaces.
• Contribute to and evolve the Design System for consistency and scalability.
• Use design thinking to navigate ambiguity and solve complex product challenges.
• Rapidly iterate with low-to-mid-fidelity wireframes and prototypes.
• Conduct usability testing to validate and refine designs.
• Define design requirements based on user research, product goals, and technical constraints.
• Perform qualitative and quantitative research to uncover user needs and pain points.
• Collaborate with cross-functional teams to shape engaging product experiences.
• Ensure a seamless, cohesive experience across all Wahoo products.
• Work closely with engineers to uphold design intent and optimize implementation.

Qualifications

• 5+ years of experience in UX design (agency, startup, or product environment).
• Strong portfolio showcasing research-driven, user-centered designs.
• Expertise in visual design, wireframing, prototyping, and usability testing.
• Ability to design simple, intuitive interfaces with a systematic approach.
• Experience designing for consumer-facing digital products.
• Strong collaboration skills, with the ability to give and receive feedback effectively.
• Proficiency in Figma.
• Experience designing for iOS and Android platforms.
• Strong problem-solving skills and attention to detail.
• Experience working in agile environments.
• Bonus: Experience with hardware or integrated systems.
• Bonus: Passion for endurance sports.

Wahooligan Experience Specialist

As a Wahooligan Experience Specialist, you’ll play a key role in delivering an outstanding customer experience to our global community of athletes. Similar to a customer service position, this role focuses on resolving customer inquiries, providing product insights, and ensuring that every interaction reflects Wahoo’s commitment to excellence.

Are you ready to make a difference for Wahooligans worldwide? If so, we’d love to hear from you!

Key Responsibilities

• Provide exceptional support to customers via email, chat, and phone, ensuring quick and complete resolution of inquiries.
• Identify and address customer issues by determining the cause, proposing effective solutions, expediting corrections, and following up to ensure satisfaction.
• Utilize the customer service management system (e.g., Zendesk) to log, track, and manage interactions.
• Communicate with customers throughout the resolution process, providing updates on product status (e.g., received, tested, replaced, canceled).
• Assist with pre-sale inquiries by explaining product features and differences to prospective customers.
• Maintain a database of product issues for analysis and collaborate with developers to resolve technical challenges.
• Manage inventory flow for customer returns, warranties, and replacements, ensuring efficient resolutions.
• Test returned products to collect feedback and identify issues.
• Coordinate shipments of defective products to manufacturers for testing or credit.
• Oversee the in-house inventory of spare and refurbished parts.
• Contribute to team success by achieving measurable outcomes.

What We’re Looking For

• Language Skills: Foreign language proficiency is a bonus - especially German
• Experience: 1–3 years in a customer service role, preferably in a technology-focused company.
• Technical Aptitude: Strong ability to learn and follow technical processes; familiarity with Zendesk, Google Drive, and Microsoft Office is a plus.
• Customer-Centric Approach: Exceptional interpersonal skills with a friendly, patient, and professional demeanor.
• Problem-Solving Skills: Ability to handle complaints tactfully, resolve issues effectively, and prioritize tasks.
• Communication: Excellent written and verbal communication skills with practiced listening abilities.
• Detail-Oriented: Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Resilience: Thick-skinned and capable of managing challenging customer interactions.
• Ownership: Self-motivated with a bias for action and a commitment to delivering results.
• Flexibility: Willingness to work flexible hours, including evenings and weekends.
• Passion for Fitness: Enthusiasm for endurance sports, particularly cycling and running.