Our 30-Day Satisfaction Guaranteed Return Policy

At Wahoo Fitness, we pride ourselves on customer satisfaction. You may return any hardware item(s) purchased from this website for any reason within the first thirty (30) days from the date of delivery for a full refund (subject to the terms detailed below). Software subscriptions and returns are covered separately by our Terms of Service.

Returns within the 14-day statutory cancellation period: You will receive a full refund of the product price and standard delivery costs. You will bear the direct cost of returning the goods to Wahoo Fitness. For products that cannot normally be returned by post, estimated return shipping costs are set out in the table below. You may be liable for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning (see "Diminished Value" section below).
Returns between days 15-30 under our Extended Satisfaction Guarantee: You will bear the estimated return shipping costs as detailed below. Original shipping costs are non-refundable for returns made after the statutory cancellation period.

What can be returned?

Any hardware item purchased through Wahoo Fitness's direct website within 30 days after the date of delivery.

What cannot be returned?

Any item not purchased through our website. If you have purchased a Wahoo Fitness product in a retail store or through a non-Wahoo website, contact the original seller to return your items under that seller's return policy.
Gift Card purchases, or purchases made with gift cards.
Indoor training subscriptions, which are subject to the separate terms of Wahoo Fitness' Terms of Service.
3rd party products or services bundled and sold with Wahoo products.

How do I return a Wahoo Product covered by this 30 Day Guarantee?

Returns of KICKR BIKE, KICKR BIKE SHIFT, and KICKR RUN must be processed by Wahoo Customer Support. Please submit a support request and allow up to two (2) business days for a response with return instructions.
For returns of all other products, enter your order number below to begin your return.

Start Return
You will be issued an RMA # by Wahoo Fitness. Please make sure the RMA # is written on the outside of the package. Any packages returned without an RMA# are subject to being returned to sender. Wahoo Fitness is not responsible for lost or damaged shipments.
Please return products with all included parts, accessories, manuals, and documentation. Original packaging is helpful but not required for returns within the statutory cancellation period. Returns must be received within thirty (30) days of the RMA # issue. Original packaging is not required for KICKR BIKE, KICKR BIKE SHIFT, or KICKR RUN.
If you feel your product is defective, please submit a support request, and refer to the terms of the limited warranty policy below.

What am I responsible for in the returns process?

For products other than KICKR BIKE, KICKR BIKE SHIFT, and KICKR RUN, you are responsible for providing all packing materials and ensuring the return product is packaged appropriately for shipping. We recommend keeping the original packaging for the duration of the return period for these products.
For returns within the 14-day statutory cancellation period: You will bear the direct cost of returning the goods as indicated in the chart below. For returns between days 15-30: You will bear the estimated return shipping costs as detailed in the return shipping costs section below.
You are also responsible for damage to returned products in transit to Wahoo Fitness. We recommend insuring shipments, especially trainers.
You are responsible for all return shipping charges if indicated in the chart below. For returning large and bulky items, such as KICKR trainers, we recommend getting a return shipping estimate. Please contact your preferred shipping provider and use 27kg as the weight. The estimated cost of returning a KICKR trainer by courier is approximately €50-100 / £40-80 depending on your location.
For KICKR BIKE, KICKR BIKE SHIFT, and KICKR RUN, Wahoo Fitness will assist in coordinating product return or pick up (depending on location) using our shipping providers. Should you use a non-Wahoo coordinated carrier, you will be responsible for all costs of returning the product, and any damage to the product during transit.
For any international shipping conducted by Wahoo during the returns process, you will be responsible for any duties or customs fees associated with shipping.

Note: You may be liable for any diminished value of goods resulting from use or improper handling of the products.

What will Wahoo do after my return request is submitted?

After your product is received by Wahoo Fitness, your refund will be processed and posted to your method of payment within seven (7) business days. Wahoo Fitness is only able to process refunds to the account used for the original payment.

Return Shipping Costs

Applicable return shipping costs for Wahoo Fitness products are included below.

If your Wahoo Fitness product is returned with missing parts or shows signs of use beyond what is necessary to inspect the product, Wahoo Fitness may deduct an amount reflecting the diminished value from your refund, up to the contract price.

Items	Return Shipping Costs
KICKR Smart Trainers and Trainer Accessories	You pay for return shipping and supply appropriate return packaging.
ELEMNT Cycling Computers and Smart Watches	You pay for return shipping and supply appropriate return packaging.
Speedplay Pedals and Cleats	You pay for return shipping and supply appropriate return packaging.
Sensors and Soft Goods	You pay for return shipping and supply appropriate return packaging.
KICKR BIKEs	Approximately €150 / £100. Return shipping cost includes packaging.
KICKR RUN	Approximately €1,000 / £800. Return shipping cost includes scheduled pickup via our logistics provider
ZWIFT RIDE	Approximately €40/£35. Return shipping cost includes packaging

Order Changes and Cancellations

We understand that things change and sometimes you hit the "Place Order" button a little too soon. If you wish to cancel an order prior to shipment, please submit a support request to see if we can cancel the order for you. Wahoo Fitness can only cancel orders before shipment in limited circumstances.
If an order has already shipped, it cannot be cancelled prior to delivery. You may exercise your right to cancel within 14 days of delivery under your statutory cancellation rights, or within 30 days under our Extended Satisfaction Guarantee, subject to the terms above.

Price Adjustments

In the event that Wahoo Fitness lowers the price on its website of the product(s) you ordered from the Wahoo Fitness website within seven (7) days of your order, you may be eligible for a one-time price adjustment.
In order to be eligible for a price adjustment, you must have purchased the product(s) at issue from Wahoo Fitness's website at full price and must have the original purchase receipt.
Wahoo Fitness indoor training subscriptions are exempt from price adjustments, other than as required by law.

Model Withdrawal/Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract) (*) Delete as appropriate.

To: Wahoo Fitness LLC, 90 W Wieuca Road, Atlanta, GA 30342, United States
Email: support@wahoofitness.com

I (*) hereby give notice that I withdraw from/cancel my of sale of the following (insert goods here*)
Ordered on (Insert Date)/received on (Insert Date): _______________________________________________
Name of consumer(s): _______________________________________________
Address of consumer(s): _______________________________________________
Signature of consumer(s) (only if this form is notified on paper): _______________________________________________
Date: _______________________________________________

Note: You do not have to use this form to cancel. You may also cancel by making any other clear statement setting out your decision to cancel the contract, such as by email or through your Wahoo account. Please contact support@wahoofitness.com to cancel easily and directly.
(*) Delete as appropriate.

Contact Information

Wahoo Fitness, LLC
90 W Wieuca Road, Atlanta, GA 30339 United States
Customer Service Email: support@wahoofitness.com
Customer Service Telephone: +44 800 808 5773
Complaints Address: support@wahoofitness.com

For EU customers, our authorized representative is:
24 hour-AR
Van Nelleweg 1, 3044 BC Rotterdam, The Netherlands
compliance@24hour-ar.com

For UK customers, our authorized representative is:
25 hour-AR
15 Beaufort Court Admirals Way
Canary Wharf, London, United Kingdom E14 9XL
compliance@24hour-ar.com

Limited Warranty Policy

Wahoo Fitness expressly warrants products sold by Wahoo Fitness or Wahoo Fitness authorized retailers to operate in accordance with their published specifications and to be free from defects in materials and workmanship under normal use from the original date of purchase for the limited warranty period set forth below.

Defects that have resulted from improper or unreasonable use or maintenance, accidents, excess moisture, insects, improper packing, lightning, power surges, or unauthorized tampering, alteration or modification are not covered.

WHERE PERMITTED, THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WRITTEN WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IMPOSED BY LAW. IN NO EVENT SHALL WAHOO FITNESS BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON THE EXCLUSION OR LIMITATION OF LIABILITY TO SPECIFIED AMOUNTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU AND INSTEAD YOUR RIGHTS ARE AS SET OUT IN APPLICABLE LAW.

What does this Limited Warranty Cover?

Under this Limited Warranty, Wahoo warrants to you that your Wahoo Fitness product(s) will operate in accordance with its published specifications and shall be free from defects in the materials and workmanship under normal use for the relevant limited warranty period. Certain exceptions apply, as further described in his Limited Warranty.
This Limited Warranty covers new Wahoo Fitness products purchased from Wahoo Fitness or its authorized retailers and refurbished products purchased off of Wahoo Fitness’ website.
This Limited Warranty applies to you if you are the original purchaser of a Wahoo Fitness product from Wahoo Fitness or one of Wahoo Fitness’ authorized retailers or, in the case of a gift, the original gift recipient with the sole product registration and a product order receipt.
This Limited Warranty applies only to non-commercial use of the Wahoo Fitness product. Any commercial use of the Wahoo Fitness product (for example, use 12 or more hours per day) will void this Limited Warranty.
This Limited Warranty applies locally, and only to the country where the Wahoo Fitness product is purchased. Additional freight costs and transit times may apply to repairs or replacement products provided outside of Wahoo’s standard shipping locations or to a country other than that of the original purchase.

What is the Limited Warranty Period?

The Limited Warranty period starts from the date of your purchase of your Wahoo Fitness product (or the date of delivery, if this is later) and continues for the period set out below.
Any component repaired or replaced under this Limited Warranty shall be warrantied for the remainder of the original Limited Warranty period or 60 days from shipment, whichever is longer, or for any additional period required by law or set forth elsewhere in this Limited Warranty.

If you purchase an extended protection plan through a third party such as Extend, your extended protection period is governed by that third party provider’s extended protection plan terms.

Wahoo Fitness Product	Warranty Period
KICKR Smart Trainers	12 months 24 months
KICKR Smart Bikes	12 months 24 months
KICKR CLIMB, HEADWIND, and DESK	12 months 24 months
ELEMNT Cycling Computers and Smart Watches	12 months 24 months
Speedplay Pedals and Cleats	12 months 24 months
Sensors and Heart Rate Monitors	12 months 24 months
Soft Goods and Accessories	12 months 24 months
KICKR RUN	5 years for frame, motor, and running belt 1 year on all other treadmill parts 1 year on labor provided by Wahoo authorized repair providers 5 years for frame, motor, and running belt 2 years on all other treadmill parts 2 years on labor provided by Wahoo authorized repair providers

What is NOT covered by this Limited Warranty?

Normal wear and tear or normal aging of a Wahoo Fitness product;
Cosmetic damage, including but not limited to corrosion, discoloration of paint or plastic, scratches, or any other change in cosmetic appearance that does not affect the Wahoo Fitness product’s performance;
Any software elements, even if sold with the Wahoo Fitness product, or obtained at any time through internet connectivity;
Any Wahoo Fitness products missing serial numbers or that are, or that Wahoo reasonably believes to be, stolen, counterfeit, or purchased from an unauthorized distributor or reseller;
Products purchased from eBay or REI Garage sale/ RE/supply, or products purchased secondhand;
Damage or Failure of the Wahoo Fitness product to the extent caused by:
1. transportation or storage;
2. using the Wahoo Fitness Product in a manner or for a purpose for which it was not intended or beyond its design;
3. any assembly or use that is contrary to the instructions in Wahoo’s user manuals, technical specifications or Wahoo’s published guidance (including the self-assembly instructions);
4. accidental damage, abuse, neglect, misuse, or improper maintenance or cleaning of the Wahoo Fitness product (including but not limited to rust or corrosion);
5. use with a component or product (including a third party component or parts) that is not originally intended for or compatible, as deemed by Wahoo, with the applicable Wahoo Fitness product;
6. services (including but not limited to attempted or actual assembly, reassembly, maintenance, installation, modification, relocation or repair) performed by anyone other than a Wahoo authorized service technician, except with Wahoo’s prior approval and subject to the relevant third party complying fully with Wahoo’s instructions; and
7. external causes, including but not limited to water damage, exposure to sharp or foreign objects, exposure to excessive force, electrical wiring (including anomalies in the electrical current supplied to the Wahoo Fitness product), and extreme thermal or environmental conditions;
Data loss, including any damages or costs related to data recovery, removal, and installation (including the loss of user-generated information or data stored on the Wahoo Fitness product as a result of repair or replacement of your Wahoo Fitness product under this Limited Warranty);
Incidental or consequential damages, economic loss, loss of property or profits, or loss of enjoyment or use.

What are your Remedies Under this Limited Warranty?

If a defect or nonconformity covered by this Limited Warranty arises and you submit a claim to Wahoo Fitness within the applicable warranty period, Wahoo will, in its discretion and as its sole obligations, either:
1. repair your Wahoo Fitness product, and such repair may include new or refurbished parts;
2. replace your Wahoo Fitness product with a new or refurbished Wahoo Fitness product to provide you with a Wahoo Fitness product at least functionally equivalent to the Wahoo Fitness product that is being replaced; or
3. provide you with a refund for the Wahoo Fitness product (which can be reduced in direct proportion to the time elapsed, for example, decreasing your refund by ⅙ if your warranty claim only arises two months after purchase).
If your Wahoo Fitness product is a special color or branded edition and it or any element thereof is no longer available, then Wahoo Fitness may choose to provide the replacement option with a comparable model (or component) that does NOT contain the special color or branded markings.
All returned parts for which you have received a replacement under this Limited Warranty will become the property of, and title to such parts will transfer to, Wahoo Fitness.

How Do You Obtain Warranty Service?

To make a claim under this Limited Warranty, you must, upon discovering any nonconformity or defect, immediately cease using the Wahoo Fitness product and contact Wahoo Customer Support.
To make the claim you must provide Wahoo Customer Support:
1. your name, phone number, and e-mail address.
2. the serial number of your Wahoo Fitness product (if serialized);
3. Wahoofitness.com order number or proof of purchase indicating the date of purchase or delivery (as applicable);
4. a description of the nonconformity or defect; and
5. photographs or video of the nonconformity or defect when requested by Wahoo Customer Support to assess the claim.
If Wahoo Customer Support determines that it is necessary for you to return the Wahoo Fitness product or a component to Wahoo, Wahoo Customer Support will arrange for a collection of the Wahoo Fitness product or provide you with a prepaid shipping label for the return of the applicable Wahoo Fitness product or component. If warranty service or replacement is confirmed for KICKR BIKE PRO, KICKR BIKE, KICKR BIKE SHIFT, or KICKR RUN, a shipping box and packing kit may be mailed to the original purchase address or a collection of the product may be arranged with you, depending on your location. You must follow all directions provided by Wahoo Customer Support and, if you are packing the product or component, ensure it is properly packed to protect it from damage during shipping. Wahoo Fitness may require receipt of the Wahoo Fitness product or component before shipping out your replacement product or part.
Wahoo Fitness will be responsible for any collection or shipping costs associated with returning the Wahoo Fitness products or components to Wahoo. Wahoo Fitness is NOT responsible for providing packing boxes or materials for shipping unless otherwise specified.

Warranties for Third Party Products

Wahoo Fitness’s 30 Day Guarantee and Limited Warranty are applicable only to Wahoo-branded products. WAHOO FITNESS MAKES NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR NON-WAHOO-BRANDED PRODUCTS.
Non-Wahoo Fitness products, including those sold in bundles with Wahoo-branded products, are covered by warranties (if any) provided by the manufacturers of those products. Your remedy for any defects in non-Wahoo-branded products is based on any warranties provided by those manufacturers, even if Wahoo Fitness Customer Support facilitates the support for and/or return of those items.

Return policy and warranty