WORK AT WAHOO

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BE A WAHOOLIGAN

Wahoo was created with a simple purpose: to build the better athlete in all of us. Our training platform seamlessly integrates wearable devices, connected hardware, and science-based training plans to help everyday and world-class endurance athletes reach their fitness goals.

Our people fuel our growth, through their passion for serving the endurance athlete that borders on obsession. We need creative self-starters who thrive in a casual, free-flowing environment. Folks from around the world and across demographic lines, who have a variety of outside interests and like to compete, celebrate, and have fun. You don’t have to be an Olympic athlete or rocket scientist to work at Wahoo, but you should do what you love and love what you do.

We embrace the uniqueness inherent in every Wahooligan and aren’t afraid to approach a problem from a different angle either… and possibly break something in the process.

We’re not a big company, so we need people who can figure things out on their own, know when to ask for help, and drive things forward quickly. An ownership mindset is a must. We think excuses kinda suck - so don’t try to blame our dog, Birdie, when your homework isn’t done.

From how we deal with a customer to how we treat one another, our overriding imperative is that we always do what’s right and act with fairness and integrity. We're a community, and we have each other's backs. We band together to work hard, have fun, and take care of each other along the way.

We are here to build friendships, not networks.

For the Wahooligan, culture is critical.

If ours gets you revved up, we want to meet you.

Open Positions

A/P and Payroll Specialist

Department: Finance & Accounting

Location: Wahoo HQ - Atlanta, GA

Reports to: Director of Accounting

We’re looking for an Accounts Payable and Payroll Specialist to help execute accounting functions including processing Vendor bills and payments and assisting with multiple payroll functions, both Domestic and International.

Are you excited about the challenge of working in the Finance & Accounting Department of a fast growing global company? Then throw your name in the ring!

    In this role, you will:

  • Maintain payroll information by collecting, calculating, and entering data.
  • Update payroll records by entering changes in tax forms, insurance coverage, savings deductions, and salary/job changes.
  • Pay employees by calculating and processing paycheck runs.
  • Review and enter Contractor Expense reports.
  • Maintain employee confidence and protect company payroll information by keeping information confidential.
  • Work with the Accounting Team to enter bills and code with proper Expense Accounts and Cost Accounting details.
  • Execute new Vendor setup in ERP system in compliance with Company procedures.
  • Accurately review, code, and process vendor bills by reconciling against Purchase Orders.
  • Initiate vendor payments for approval in a timely manner.
  • Address and respond to Vendor inquiries.
  • Perform monthly bank reconciliations.

    We’d love to hear from you if you have:

  • 4 to 6 years of Accounting/Payroll experience (International payroll a plus!)
  • Accounting Degree (CPA not required).
  • Experience with NetSuite preferred.
  • Proficiency in Microsoft Office programs.
  • Excellent communication and organizational skills.
  • Accuracy and meticulous attention to detail.
  • Great interpersonal skills and a team player mentality.

Customer Service Representative

Department: Customer Operations

Location: Brisbane, AU (in office), UK, US

Reports to: Customer Operations Manager

We’re looking for a Customer Service Representative to be a part of Wahoo’s industry leading customer service group.

Are you excited about the challenge of helping Wahoo provide a top tier customer experience to Wahooligans across the globe? Then throw your name in the ring!

    In this role, you will:

  • Resolve issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Use a variety of systems to respond to customer requests and resolve issues
  • Explain the differences between various products for pre-sale customer inquiries
  • Test returns to collect and analyze customer feedback/issues.
  • Provide feedback of product issues for ongoing analysis and partner with developers to resolve issues
  • Contribute to team effort by accomplishing measurable results
  • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
  • Use our customer service management system (Zendesk) to log and manage customer service interactions
  • Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, cancelled)

    A minimum of 1-3 years experience performing a customer service role. Prior experience working in the cycling industry or a customer service role for a technology company dealing with connective devices preferred.

  • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
  • Ability to handle all customers patiently and with kindness
  • Excellent written and verbal communication skills plus practiced listening skills
  • Detail oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Has “thick skin” and is able to handle complaints and unpleasant customers
  • Strong bias for action and demonstrated desire for ownership
  • Excellent time management and follow-up skills
  • Foreign language a plus
  • Enjoys cycling (or running) is a plus
  • Entrepreneurial spirit and passion for sport/fitness and technology
  • Willingness to work a flexible schedule including early evenings and weekends.
  • Ideal candidate is self-motivated and additionally works well in a team environment

    Service Level Agreement:

  • Tickets: 600 Solve / Month
  • Phone: 26 calls/day or 546 calls/month
  • 90% Customer Satisfaction Score
  • 99% Solved tickets have less than 5 replies
  • Less than 5% of solved tickets are aged greater than 5 days

Senior Financial Analyst

Department: Finance

Location: Wahoo HQ - Atlanta, GA

Reports to: VP Finance

We’re looking for a Senior Financial Analyst to help Wahoo achieve its business goals by providing expertise in financial planning and analysis to key business leaders.

Are you excited about the challenge of managing the financial analysis of various products, customers and company wide initiatives? Then throw your name in the ring!

    In this role, you will:

  • Support and execute the financial planning and forecasting process
  • Assist in the consolidation, analysis and reporting of financial and operational results on a monthly basis to help the business in achieving financial and strategic objectives
  • Support cross-functional coordination of budgeting, forecasting, reporting, and cost improvement efforts.
  • Support the annual operating plan cycle, monthly progress reporting and financial reforecast process including modeling.
  • Interpret financial results and develop financial models to identify strategic alternatives and/or contingency plans
  • Assist in 3-year strategic planning and modeling
  • Manage the delivery of the KPIs/Scorecards to internal stakeholders on a monthly basis.
  • Assist with preparation of Board/Management reporting package, analysis of variance, identification of key driver/insights, outlook/re-forecast
  • Assist in Business team Financial Planning & Analysis (FP&A)
  • FP&A support for marketing, sales, operations and product development functions including customer, product, channel analysis/profitability
  • Analyze product pricing changes to quantify projected impact on volume and margins
  • ROI analysis of specific marketing, product, cost savings or customer promotion initiatives
  • Assist with month end reporting and analysis trend
  • Prepare reports as necessary for internal and external corporate financial reporting

    We’d love to hear from you if you have:

  • 3 – 6 years financial planning & analysis experience. Consumer product or retail industry experience is strongly preferred
  • Bachelor’s degree required (Preferred major in Finance, Accounting or related business degree)
  • CPA or MBA is a plus
  • Excellent planning and analysis skills with the ability to analyze situation, apply proven problem solving techniques and make sound business decisions/recommendations
  • Experience creating and working with complex Excel based financial models resulting in financial statement outputs (Income Statement, Balance Sheet, Cash Flow) and valuation metrics
  • Demonstrated financial planning/analysis skills within a high growth, fast-paced company environment
  • Strong attention to detail and analytical skills
  • Systems orientation, including management reporting and financial transaction processing
  • Business acumen/strong business analysis and judgment, ability to understand cost/equations
  • Creative - ability to recommend new processes, new data management/analysis methods, etc.
  • Self-starter – inquisitive, high-energy
  • Strong MS Office skills (advanced level Excel). Experienced in utilizing Excel, ERP system/reporting to complete complex business/decision analysis and planning
  • Experience with Netsuite is a plus.
  • Experienced in use of metrics / scorecard to measure and manage performance.
  • Cross-functional understanding and ability to achieve business results through cross-functional collaboration with of sales, finance, marketing, R&D, customer service, HR, operations and vendor partners.
  • Effective written communication, presentation skills, and influencing skills both internally and externally.
  • Planning and prioritization skills including strong project management background.
  • Adaptable, resilient, flexible, fast-paced/sense of urgency, and a high level of multitasking ability.
  • Personal and professional values aligned with company values and culture, high integrity
  • Passion for health, fitness and/or endurance sports is a plus.

3PL Warehouse Supervisor (EU/UK)

Department: Operations

Location: Wahoo UK office

Reports to: Head of Logistics

We’re looking for a EU and UK Third Party Logistics (3PL) Warehouse Supervisor to operate aS a key team member in Wahoo’s Supply Chain in driving improvement and operational excellence in Europe and the United Kingdom. This position will work closely with our 3PL warehouse teams in order to ensure adherence to service level agreements, inventory accuracy, and overall supply chain efficiency. The 3PL Warehouse Supervisor will also work closely with our Sales and Customer Service Teams to ensure that transportation or fulfillment issues are being root caused and corrected as quickly as possible.

Are you excited about the challenge of managing a EU/UK distribution network designed to exceed our customers service expectations? Then throw your name in the ring!

    In this role, you will:

  • Provide Forecast (Monthly) and Inbound Shipment Data (Weekly) to 3PL Warehouses
  • Oversee On-time Shipping Performance for the 3PLs
  • Oversee Order Fulfillment Performance for the 3PLs
  • Ensure Inventory Accuracy by actioning shortages and root causing discrepancies with the 3PL
  • Coordinate Quality Control, Quality Assurance, and Order Accuracy initiatives with the 3PL Teams
  • Monitor and report Orders/Units/$’s per day shipped from the 3PL Warehouses
  • Lead in overseeing market Delivery Freight Costs
  • Identify and lead cost reduction initiatives with the 3PL Warehouses
  • Meet weekly with 3PLs to review current and future business initiatives
  • Create, maintain, and adhere to Team process documentation
  • Provide superior customer service to our internal stakeholders: Sales, Sales Ops, and Customer Service/Warranty Teams

    We’d love to hear from you if you have:

  • Bachelor’s degree in business, supply chain, or related field (or equivalent work experience)
  • 3-5 years practical experience in inventory control, supply chain, or logistics
  • Preference for APICS CPIM (Certification in Production and Inventory Management)
  • Proven ability to identify problems and utilize root cause analysis to drive continuous improvement
  • Demonstrated ownership and resulted achievements of goals
  • Proficient Microsoft Office products, especially Microsoft Excel
  • Strong communication skills with the ability to develop and maintain business relationships and interact effectively with others in a distributed team environment
  • The ability to get excited about delighting both internal and external customers with above and beyond service
  • Driven towards collaborative teamwork

Inventory Planner

Department: Operations

Location: Wahoo US Headquarter: Atlanta, Georgia, USA

Reports to: Jeff Cunningham

We’re looking for an Inventory Planner to join the Wahoo Supply Chain Team. In this role you will report directly to the Head of Procurement to plan inventory and place purchase orders with our suppliers and ensure supplier commitments are being met in their shipping execution. In this role you will work closely with the Logistics and Sales Teams in order to optimize the inventory plans.

Are you excited about the challenge of planning a quickly growing global supply chain? Then throw your name in the ring!

    In this role, you will:

  • Create purchase orders to obtain sufficient stock levels of Finished Goods and Service components, using advanced planning software
  • Process order acknowledgments, maintain vendor due dates in the system and update purchase order pricing
  • Daily follow up with suppliers to gain delivery commitments on open purchase orders
  • Proactively identify potential shortages and initiate actions to ensure availability of stocked parts
  • Execute Transfers of inventory from Warehouse to Warehouse to balance inventory levels globally, as needed.
  • Expedites and devises alternative solutions to resolve backorders and schedule delivery of critical parts in a timely manner.
  • Build rapport with an assigned range of vendors to maintain a strong network of suppliers
  • Monitor and analyze vendor performance to ensure an on-time supply chain
  • Work cross-functionally with all departments of the service center to solve purchase order and inventory discrepancies
  • Setting up new items and vendors in our ERP to be able to support onboarding new products or suppliers.
  • Perform other duties as assigned

    We’d love to hear from you if you have:

  • Bachelor’s degree in business, supply chain, or related field (or equivalent work experience)
  • 2-3 years practical experience in purchasing and planning for a global organization
  • Proven ability to identify problems and utilize root cause analysis
  • Demonstrated ownership and resulted achievements of goals
  • Understanding and skill set with Microsoft Office products, especially Excel
  • Strong communication skills with the ability to develop cross-functional/customer relationships and interact effectively with others in a team environment

Director of Global E-Commerce

Department: Marketing

Location: Atlanta, GA

Reports to: VP Global Marketing

We’re looking for a Director of Global E-Commerce to lead the Ecommerce team responsible for driving the wahoofitness.com business and digital commerce initiatives. The team works closely with partners across the organization to bring seasonal and evergreen storytelling, products, content and services to life across the site experience and helps drive the development of capabilities and features that result in a world class experience for consumers.

We are looking for a high potential individual who is results-oriented and highly collaborative. The ideal candidate has a passion for developing consumer-centric strategies and commercial experiences across digital channels. You will have a background in e-commerce and are an innovative problem solver. You are data driven and consumer obsessed, and able to seamlessly move between forward thinking and tactical implementation.

Are you excited about the challenge of engaging Wahooligans, activating brand advocates, advancing brand reputation, increasing preference, and ultimately driving revenue? Then throw your name in the ring!

    In this role, you will:

  • Lead the short and long-term vision for Wahoofitness.com with responsibility to develop and execute key site and consumer strategies aimed at enticing and inspiring endurance athletes
  • Work in collaboration with all other business functions, consistently delivering great end-to-end customer experience across multiple touchpoints in the customer journey
  • Own responsibility for business performance and customer experience metrics—optimizing site operations, identifying opportunities, and flexing strategies to achieve sales growth
  • Oversee site merchandising and operations team with the goal of continually optimizing site merchandising to drive both top line sales and margin results
  • Lead U/X testing, and personalization efforts and work with our consumer analytics teams to inform future experiences, drive new site functionality, experiences and innovation, including robust test and learn agenda
  • Drive the cross-functional partnerships to successfully implement the roadmap and to achieve both sales and customer objectives
  • Collaborate closely with our Global sales teams to deliver omnichannel sales plans while identifying online-specific opportunities
  • Build and develop a best in class digital team and encourage problem-solving, strategic thinking and customer-orientation amongst the team

    We’d love to hear from you if you have:

  • Bachelors degree in business; MBA preferred but not required
  • Entrepreneurial spirit; Strong desire to work in a start-up culture
  • Proven ability to flex from big picture strategic thinking to “in the weeds” execution details
  • 5-7 years of experience working on direct response, digital commerce or retail industry
  • Personal passion for consumer electronics and fitness technologies
  • Must have strong organizational skills, be data driven and consumer obsessed.
  • A deep attention to detail and dedication to accuracy and precision with excellent written and verbal communication skills.
  • Proven ability to collaborate and manage multiple projects while meeting tight deadlines required.
  • Experience working with large consumer brands across various time zones, preferably across health, wellness, sports, and/or tech categories.

Wahoo IBD Territory Sales Manager

Department: Sales

Location: Midwest Territory: Ideal location of MN, Western WI, or Northern IA

Reports to: National Sales Manager

We are looking for Wahoo’s Technical Sales Representative for the Midwest Market, with a primary focus on actively supporting our premium network of Wahoo dealers in MN, IA, WI and MO.

The Wahoo portfolio is exciting, innovative, strong and set to grow in 2021. As a fast-growing premium brand our account ethos is “Quality over Quantity” and we strive to ensure that our dealers get the best support and brand experience the industry can offer.A natural communicator with a passion for people, the ideal candidate will be able to apply strong account/relationship management skills, build brand awareness, grow revenues towards achieving company goals and work collaboratively with our support team.

Are you a natural communicator with bicycle industry experience, strong account/relationship management skills, a desire to build brand awareness, and grow revenue towards achieving company goals? Then throw your hat in the ring!

    In this role, you will:

  • Plan, manage and execute Wahoo’s sales initiatives within your territory to reach and surpass our sales goals driving revenue & profitability .
  • Improve in-store presence of Wahoo products through enhanced merchandising and increased product distribution
  • Train store personnel and act as evangelist for Wahoo products
  • Build relationships and loyalty from management to the sales associte level in new and existing dealers through consistent communication and store visits
  • Assist retail stores with purchases and managing in-stock levels
  • Sell stores incremental displays and secondary merchandising locatio>s
  • Drive increased exposure for Wahoo by developing and implementing product d>monstrations and marketing events at local dealers
  • Provide regular feedback to Wahoo regarding store trends, new items and competitive activity

    We’d love to hear from you if you have:

  • 5+ years of experience in sales and key account management; ideally within the territory or retail experience in the cycling and fitness industry
  • Bicycle industry experience a plus, sales experience a must
  • Passion for cycling and fitness technology
  • Knowledge and interest in consumer electronics. Ideal candidate is comfortable conversing on key topics such as smartphone technology, Apps, Bluetooth, ANT+ and Wi-Fi wireless standards.
  • Sound organizational and time management skills
  • Excellent verbal and written communication skills
  • The willingness to travel 50%-70% of your time
  • A get sh*t done mentality
  • The desire to join a high performance fast paced enthusiastic sales team

Senior Full Stack JavaScript (React and Node) Developer

Department: Engineering Software

Location: Reno NV or remote in the US

Reports to: Software Development Manager

Wahoo Fitness is one of the leading companies in the endurance sports industry. We're looking for a Senior-Level Full Stack JavaScript (React and Node) Developer to join our app team and help us further develop one of the most creative, effective, and innovative training platforms on the market today: The Sufferfest. For the serious applicants download our product for free, so that you could see what you would be working on!  https://thesufferfest.com/pages/get-started

This is a full-time position supporting our office in Reno, Nevada, or remote. If remote, you need to live in the US and be able to support our team in PST time zone.

    Job Description:

  • Work as part of a distributed software development team to develop and maintain the modern JavaScript codebase, including but not limited to: The Sufferfest iOS app, The Sufferfest Mac/PC app, The Sufferfest Web app, and The Sufferfest API
  • Develop software in line with our existing software architecture and coding guidelines
  • Implement new features and modules in line with our project and release milestones
  • Implement support for new Indoor Training sensors as they become available.
  • Liaise with other members of the team through virtual and physical meetings.
  • Liaise with customers over email/online forums to extract technical information and trace issues.
  • Share development/team organization work when other members are absent.

    Qualifications:

  • 7 to 10 years of professional experience in commercial software development with 3 to 5 years’ of professional commercial experience with React and Node.
  • BS in Computer Science or Computer Engineering (MS preferred) or the equivalent in experience.
  • Must have experience developing web applications using React and Node
  • A solid understanding of source control (Git), pull request, and code review processes
  • Must have Node.js experience in a production environment in including API
  • Excellent written and verbal skills, with proven experience working efficiently and collaboratively in a team environment
  • Highly organized with the ability to deliver in a collaborative remote team setting
  • Experience in Agile/Scrum software development methodology
  • Entrepreneurial spirit and passion for sports and fitness technology
  • Responsible for building, maintaining, optimizing, and adding new features to our client applications and websites.
  • Support new social and real-time features.

    Additionally, experience in these areas is a huge plus, but not required:

  • Into fitness - cycling, running, exercise, etc...
  • Experience developing native and hybrid (Cordova, ionic, PhoneGap, etc) Android apps
  • Adaptive Bitrate video streaming (HLS, MPEG-DASH) and client video players.
  • Java, Kotlin, Swift or C/C++ experience
  • Bluetooth Low Energy and/or ANT+ devices
  • Cycling and Fitness technologies
  • MongoDB and Parse server.
  • Postgres or other SQL databases
  • Electron app development.
  • Gaming experience including multiplayer and Realtime support

Senior Backend (Node) Developer

Department: Engineering Software

Location: Reno NV or remote in the US

Reports to: Software Development Manager

Wahoo Fitness is one of the leading companies in the endurance sports industry. We're looking for a Senior Backend (Node.js) Developer to join our app team and help us further develop one of the most creative, effective, and innovative training platforms on the market today: The Sufferfest. For the serious applicants download our product for free, so that you could see what you would be working on!  https://thesufferfest.com/pages/get-started

This is a full-time position supporting our office in Reno, Nevada, or remote. If remote, you need to live in the US and be able to support our team in PST time zone.

    Job Description:

  • Work as part of a distributed software development team to develop and maintain the backend infrastructure using Node, Express, Parse, GraphQL, and MongoDB
  • Develop software in line with our existing software architecture and coding guidelines
  • Implement new features and modules in line with our project and release milestones
  • Liaise with other members of the team through virtual and physical meetings.
  • Liaise with customers over email/online forums to extract technical information and trace issues.
  • Share development/team organization work when other members are absent.

    Qualifications:

  • 7 to 10 years of professional experience in commercial software development with 5 years of professional commercial experience with Node.
  • BS in Computer Science or Computer Engineering or Electrical Engineering or the equivalent in experience.
  • Solid understanding of data structures, algorithms, design patterns, and programming principles.
  • Deep understanding of system architecture for web and mobile applications.
  • Node.js experience in a production environment in developing API and interacting with other backend services.
  • Must have experience in identifying, optimizing and scaling API and Database servers in hosted cloud environments.
  • Strong experience with MongoDB or other NoSQL databases.
  • Experience with queuing services, message bus, publish/subscribe, web sockets, and worker threads.
  • Production experience with AWS or other cloud service platforms.
  • Good understanding of source control (Git), pull request, and code review processes.
  • Excellent written and verbal skills, with proven experience working efficiently and collaboratively in a team environment.
  • Highly organized with the ability to deliver in a collaborative remote team setting.
  • Experience in Agile/Scrum software development methodology.
  • Entrepreneurial spirit and passion for sports and fitness technology.
  • Responsible for building, maintaining, optimizing, and adding new features to our client applications and websites.
  • Support new social and real-time features.

    Additionally, experience in these areas is a huge plus, but not required:

  • Have an interest in fitness - cycling, running, exercise, etc.
  • Adaptive Bitrate video streaming (HLS, MPEG-DASH).
  • Parse server.
  • Postgres or other SQL databases.

Ruby on Rails Engineer

Department: Shared Services

Location: US, remote

Reports to: Manager, Cloud and Infrastructure Team

We’re looking for a Ruby on Rails Engineer to help us build our cloud-native web applications.

Are you excited about the challenge of building web applications and APIs used by millions of athletes? Then throw your name in the ring!

    In this role, you will:

  • Work with a team to build and maintain web applications in Ruby on Rails
  • Develop software inline with our existing software architecture and coding guidelines
  • Implement new features and modules
  • Build APIs that will be used by millions of users
  • Write automated tests
  • Identify and consume rubygems that can assist with development
  • Be part of an agile team that moves quickly and loves Rails

    We’d love to hear from you if you have:

  • Experience with building Ruby on Rails Web applications
  • Experience with front-end development including HTML, CSS and JavaScript
  • Experience with building RESTful API endpoints
  • Experience with relational databases including MySQL or PostgreSQL
  • Experience with document/object based databases including Redis or MongoDB
  • A passion for Ruby on Rails and an appreciation for the benefits of agile workflows
  • Strong problem-solving skills and analytical thinking
  • Exceptional written and verbal communication skills
  • Passion for cycling and fitness technology

Appium SDET

Department: Engineering

Location: US, AU, Remote

Reports to: Leader of Automation

We're looking for a Software Engineer in Test to join our software team and help us take product quality to the next level. As a Software Engineer in Test, you won't just be responsible for testing and deploying. You'll be involved in design reviews and product decisions. Everyone on the product team is responsible for quality, but you'll lead the way.

Are you excited about breaking stuff, rallying with a team towards a common goal, and enjoy thinking diffrnt when it comes to product testing? Then throw your name in the ring!

    In this role, you will:

  • Work as part of an agile development team to develop, test and deliver high quality software and firmware in 2-week sprints
  • Test Mobile/Desktop applications that are using bluetooth and ANT+ features
  • Build automated test suites to minimize testing efforts and maximize test coverage
  • Collaborate with developers, manual tester and product owners to identify bottlenecks and reduce manual test execution time
  • Create test scenarios and test scripts to validate business and quality requirements
  • Execute test plans as part of sprint and product release deliverable cycles
  • Ensure compatibility with existing products through integration analysis and testing
  • Work with external vendors as we continuously integrate 3rd-party products
  • Assist the team in managing risk by identifying blind spots and appropriate mitigations

    We’d love to hear from you if you have:

  • Bachelor's in Computer Science or equivalent in work experience
  • Proficient in Java, Python or equivalent language (Javascript, Ruby, C#)
  • 2+ years of commercial software testing experience
  • 3+ years of Appium and Maven experience
  • 2+ years of CI/CD and device farm solutions experience
  • Experience documenting test cases using BDD and Cucumber
  • Experience testing in an Agile/DevOps environment
  • Passionate for sport fitness, technology, quality and software testing
  • Working with Jira, TestRail, Zephyr, X-ray or equivalent work tracking toolset
  • Bluetooth Smart (Low Energy), ANT+ experience a plus
  • Testing with hardware experience a plus

Senior Product Owner, Running

Department: Engineering - Training Services

Location: Either our Reno, Atlanta or Boulder office

Reports to: Head of Training Services

Working within our Product Management team, this role is primarily responsible for helping craft and implement the vision for a new Running capability in our Wahoo training app. The goal is to provide the world’s best training app for runners.

    Detailed responsibilities include:

  • Working with a team of specialists from across the business, help define a vision for the running experience in our training app, including the delivery of training plans, workouts, content and analytics.
  • After prioritising capabilities based on business and consumer value, translate that vision into specific user stories and detailed requirements for our app.
  • Working with our design and engineering teams, as well as other product owners, to bring those capabilities to life.
  • Continually managing the build and deployment of new capabilities in the Wahoo Training app.
  • Coordinating with other hardware and software product managers to ensure a cohesive user experience across the entire Wahoo ecosystem.
  • Together with our marketing and product teams, developing market entry and growth strategies to drive app subscriptions.
  • Arranging frequent early-stage user testing to validate concepts and then monitor consumer adoption and feedback to continually refine and improve the customer experience.

    Ideally, the Product Owner has the following:

  • Thorough understanding of the sport of running and, ideally, triathlon.
  • Solid understanding of sports science methodologies for running.
  • 3-5 years experience as a Senior Product Owner or Product Manager in a software environment.
  • A track record of bringing new software concepts to market that meet customer needs.
  • Experience in SAFe Agile methodologies.
  • An entrepreneurial and collaborative mindset.

User Interface Designer (UID-SAL)

Location: Ann Arbor, Michigan

Job Duties: Designing interfaces for both hardware and software products that are in Wahoo Fitness’ ecosystem; Responsible for producing concepts for fitness applications on multiple platforms (IOS and Android devices, Wahoo devices, and responsive websites); Produce in-app assets, web assets, icons, and stock photo retouching; Bring UX designs/wireframes to life on new products while re-imagining, refining and improving existing products; Uphold Brand identity and cross-app consistency while respecting individual platforms.

Education and Experience: Master’s degree in graphic design, information, web development or related and 6 months of experience as User Interface Designer or related. Experience must include 6 months of mobile design, photoshop and illustrator, workflow requires for publishing apps (generating assets for XCODE), and design experience for fitness applications. Individual should have knowledge and experience as an endurance athlete in cycling, running or triathlons.

Send resume(s) to: Wahoo Fitness, LLC, Attn: Suzy Stutts, suzy@wahoofitness.com. Must ref job title & code: UID-SAL.

Test Engineer for Indoor Training

Department: Engineering

Location: Atlanta, GA

Reports to: Head of Delivery

We’re looking for a Test Engineer to join our software team and help us take product quality to the next level. As a Test Engineer, you won’t just be responsible for testing and deploying. You’ll be involved in design reviews and product decisions. Everyone on the product team is responsible for quality, but you’ll lead the way.

Are you excited about breaking stuff, rallying with a team towards a common goal, and thinking different when it comes to product testing? Then throw your name in the ring!

    In this role, you will:

  • Work as part of an agile development team to develop, test and deliver high quality software in 2-week sprints
  • Create test scenarios and test scripts to validate business and quality requirements
  • Execute test plans as part of sprint and product release deliverable cycles
  • Ensure compatibility with existing products through integration analysis and testing
  • Work with external vendors as we continuously integrate 3rd-party products
  • Assist the team in managing risk by identifying blind spots and appropriate mitigations

    We’d love to hear from you if you have:

  • Bachelor’s degree in engineering, computer science or equivalent in work experience
  • 2+ years of commercial software testing experience
  • Passion for sports and fitness, technology, and software testing
  • Experience documenting test cases using BDD and Cucumber
  • Worked with Jira, TestRails, Zephyr, X-ray or an equivalent work tracking toolset
  • Experience working in Agile/DevOps environment
  • Knowledge of Bluetooth Smart or ANT+ experience is a plus
  • Experience testing with hardware is a plus

Wahoo Fitness/RENOVA KICKR BIKE Repair Technician

Department: Customer Service/Rework

Location: RENOVA/Atlanta

The KICKR BIKE Repair Technician will provide world-class technical repair service to Wahoo’s line of training products with an emphasis on KICKR BIKE. Based in Norcross RENOVA Technology corporate offices, with additional travel to Atlanta Wahoo office and warehouse locations. May include limited travel.

    Description:

  • Technical expert on Wahoo products: providing top level service on Wahoo Trainer Products
  • Determining the cause of product returns and determine the best approach to resolve any issues.
  • Refurbish returned products in a timely manner according to specific specifications. Use a variety of systems to respond to customer requests and resolve issues.
  • Test returns to collect and analyze customer feedback/issues.
  • Provide feedback of product issues for ongoing analysis and partner with developers to resolve issues.

    Key Requirements:

  • Demonstrated experience of 1-3 years performing bicycle repairs or similar role
  • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Skills; pleasant, patient, and friendly attitude; plays well with others
  • Contributes to team effort where all technicians work collaboratively
  • Detail-oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Excellent time management and follow-up skills
  • Strong bias for action and demonstrated desire for ownership
  • Passion for sport/fitness and technology
  • Willingness to work extra hours to meet deadlines (includes occasional early evenings and weekends)

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